More Problems To Report in Apple Maps for iOS 7

More Problems To Report in Apple Maps for iOS 7

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Apple Maps has improved the “Report a Problem” feature with the release of iOS7 and may have just taken the first step towards making the service more hospitable to businesses.

While I have heard very few cases where reporting a problem actually resulted in that problem being resolved, it’s still interesting to see how Apple is slowly building the functionality to give users more control over the business listings.

Here’s a comparison of the Report A Problem screens from iOS6 and iOS7:

Apple Maps Report a Problem iOS6        Apple Maps Report a Problem in iOS7

Besides being much more readable, you’ll notice that Apple Maps in iOS7 now allows you to report:

  1. Street or other label is incorrect
    Clicking on this brings up a map where the user is instructed to “Tap the incorrectly labeled street or feature”.  This is not the way to fix problems with your business listings.  This seems mostly targeted at incorrect map data (v. business data).
  2. Location is missing (Should be called “Add or Move a Listing” instead)
    Select this option to get a screen where you can move a map pin for the business you just searched for to the right location.  Not sure why they called this “Location is missing” as the first screen you get when you click is to move the map pin, which would be non-existent for a missing location.Move Map Pin Apple Maps iOS7

    You have to ignore the pin and click on the “Next” link where you then can fill out your business info.  I just did it for Local SEO Guide, Inc. so we’ll see how long it takes for it to get into the Maps.  Of note,  the screen where you can enter your business info allows you to enter the following data about a business:

        Business Name
        Address
        Phone number
        Hours
        URL (!)
      Category (!)

    This is the baby step towards having an actual claiming/updating system for businesses.  Let’s hope we don’t have to wait until iOS8 for that to happen….More thoughts later.

 

  • Jason

    I searched for your business and haven’t found it. Should I assume this doesn’t work?

    • Guest

      How can it work? The data in Apple Maps (local business, street names, etc.) is not even provided by Apple, so they have no power to change it, no matter what you report. Local business data is sourced from Yelp (remember them?) and the street names come from TomTom.

      I eventually submitted my street name correction to TomTom directly – it’s fixed there, but not updated in Apple Maps. Ergo, Apple Maps’ street data is at least 18 months old!

  • http://www.orionweb.net/ Russ Offord

    I searched for both ‘Local SEO Guide’ and ‘Apple Maps Marketing’ in Apple Maps app at 4048 Sherry Ct. Pleasanton, CA 94566 and could not find a listing.

  • Andrew Shotland

    I actually haven’t tried to get either of those into Apple Maps. Apple Maps Marketing is not a business name – just a blog – and Local SEO Guide, Inc. was not actually a legal business name until a few weeks ago, if you can believe it.

  • Guest

    they’ve improved the UI, but they still don’t fix the problems, so the feature might as well not be there. I reported an incorrect street name (my home street) 18 months ago… and it’s still wrong.